Please be sure to send your item(s) back in full accordance with our return policy:
- Items must be sent back within 14 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Returns are processed within 7-10 business days after your item(s) has been received back.
- We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
- Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please contact us through via email at (email)
- Return drop-offs are not accepted at our Distribution Center or corporate office.
- Suntouch Miami is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Suntouch Miami will not refund your returns.
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be refund. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Suntouch Miami does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Suntouch Miami reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Suntouch Miami reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Final Sale Items
All items tagged Final Sale cannot be returned for refund and are non-returnable including but not limited to Pre Black Friday, Black Friday, End Of Season, Cyber Monday Sales. Note: Should you choose to return a Final Sale item, Suntouch Miami reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Should you receive a damaged item(s), please take a photo of the item, which clearly displays the damage, and add the attachment to the email along with a description of the damaged item(s) and your Order Number. Once we receive your request and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please submit a request via email within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.
Returns by Mail
You may use the packing slip(s) provided with your order(s) to return; simply mark your packing slip and include the appropriate Return Reason next to the item indicated on the packing slip.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Suntouch Miami reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.
U.S. customers: we recommend sending your return via insured mail.
International customers: we recommend sending your return along with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Suntouch Miami Returns
2335 NW 107thAve. Suite 2MB43 Mailbox #142
Miami, FL 33172
Outside Returns Timeframe
Suntouch Miami requires items to be returned within 14 days of the delivery date, as stated in our Returns Policy. Returns received in our Distribution Center after 14 days are considered to be “ORT” returns.
Alternatively, Suntouch Miami reserves the right to apply a 50% restocking fee for Final Sale or ORT items. We will apply a 50% restocking fee to any ORT item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our Distribution Center.